Privacy Policy
WeFindFirst is committed to protecting your personal information and respecting your privacy.This Privacy Policy explains how we collect, use, store and share personal information when cleaning professionals register on our platform, purchase credits or unlock leads, and when customers submit cleaning enquiries.
1. Overview
1. OverviewWeFindFirst operates an online platform connecting cleaning professionals and businesses with customers seeking end-of-tenancy cleaning services.
We take the protection of personal information seriously and aim to handle all data securely and transparently, in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information Collected
We collect information from cleaning professionals and businesses when they register, including names, business details, email addresses, phone numbers and postcodes. We may also collect account activity, credit purchases and lead unlock history.
When customers submit cleaning enquiries, we collect information such as their name, contact details, property location, cleaning requirements and preferred cleaning date. We may also collect technical information, including IP addresses and website usage data.
3. How Information Is Used
We use personal information to create and manage accounts, process credit purchases, display relevant cleaning enquiries and allow registered cleaners to contact customers after unlocking a lead.
We also use information to verify customer enquiries, send account and lead notifications, provide customer support, prevent fraudulent activity and improve our services. Personal information is processed where necessary to provide our services, comply with legal obligations or pursue legitimate business interests, or where consent is required and obtained.
4. Information Sharing
When a cleaning professional unlocks a lead using credits, the customer's contact details and cleaning enquiry information are shared with them. Each lead may be accessed by a maximum of three registered cleaners.
We may also share necessary information with trusted service providers, including payment processors, website hosting providers and communication services, to operate our platform. We do not sell personal information for unrelated marketing purposes. Information may also be disclosed where required by law.
5. Data Storage & Preferences
We take reasonable measures to protect personal information against unauthorised access, loss or misuse. We retain personal information only for as long as necessary to provide our services, meet legal obligations and resolve disputes.
Users can request access to, correction of or deletion of their personal information, subject to applicable legal requirements. Users may also update their account details and manage their communication preferences.
6. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact the WeFindFirst Team.
For privacy-related enquiries or requests to access, correct or delete your personal information, please email hello@wefindfirst.co.uk. We aim to respond to all requests as promptly as possible and within applicable legal timeframes.